Warranty

All Velobins come with a 1-year manufacturer’s warranty, see terms & conditions below.  For warranty claims, please complete the Contact Us form.

For your FREE 5-year extended warranty, please complete the registration form below:

    First Name

    Last Name

    Email

    Phone

    Purchase date (optional)

    Velobin style

    Velobin Serial Number (below the barcode sticker inside your Velobin)

    I consent to the terms & conditions

    The conditions below describe the terms on which we supply any of the Products listed on our website www.velobin.com (“Our Site”) and the scope of our Warranty and Extended Warranty. Please read these terms & conditions before ordering any Products. By ordering any of our Products, you agree to be bound by these terms and conditions. They do not affect your statutory rights.

    Please note that the Extended Warranty is optional. The Extended Warranty can be registered within 28 days of your purchase.

    1. INFORMATION ABOUT US

    We are Velobin Limited, a company registered in England and Wales under company number 12993054 and with our registered office at 202 Fazeley Street, Birmingham B5 5SE, UK.

    2. CONSUMER RIGHTS

    2.1 Consumers may cancel any order within 14 days, beginning on the day after you received the Products. In this case, you will receive a full refund of the price paid for the Products in accordance with our refunds policy (set out in clause 5 below).

    2.2 To cancel an order, you must inform us in writing. You must also return the Products to us immediately, in the same condition in which you received them, and at your own cost and risk and in accordance with Our Returns Policy. You must take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.

    3. AVAILABILITY AND DELIVERY

    Your order will be fulfilled within a reasonable time of placing your order, usually within 1-2 working days.

    4. PRICE AND PAYMENT

    4.1 The price of the Products and our delivery charges will be as quoted on Our Site from time to time, except in cases of obvious error.

    4.2 Product prices and delivery charges are liable to change at any time, but changes will not affect orders that have already been placed.

    5. OUR REFUNDS POLICY

    5.1 If you return a Product to us:

    (a) because you have cancelled the Contract between us within the 14-day cooling-off period (see clause 2.1 above), we will process the refund due to you as soon as possible and, in any case, within 14 days of receipt of the Product. In this case, we will refund the price of the Product in full, and any applicable standard delivery charges. You will be responsible for the cost of returning the item to us.

    (b) for any other reason, we will examine the returned Product and will notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 14 days of receipt of the Product once we have inspected it. We will refund the price of a defective Product in full, any applicable standard delivery charges and any reasonable costs you incur in returning the item to us.

    5.2 We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

    6. WARRANTY

    6.1 We warrant to you that any Product purchased from us through Our Site will, on delivery, conform in all material respects with its description, be of satisfactory quality, and be reasonably fit for all the purposes for which products of that kind are commonly supplied. In these respects we warrant Products during the Warranty Period.

    6.2 Subject to conditions 6.5 to 6.7, we will rectify defects affecting Products which are clearly attributable to material and/or manufacturing faults, provided they are reported immediately after being identified, and within 12 months of the date of purchase (Standard Warranty Period) and for a further period of 48 months from and including the date after the last day of the Standard Warranty Period (Extended Warranty Period) (together the Warranty Period).

    6.3 Warranty provision for the Extended Warranty Period will be subject to and contingent upon registration of the Extended Warranty within 28 days of your purchase of the Product.  In applying for an Extended Warranty you consent to receive marketing messages by email and/or SMS.  You may opt out of future marketing at any time.

    6.4 The Extended Warranty Period extends to the original purchaser of Velobins only, and does not extend to subsequent owners or optional extras or any other Products.

    6.5. The warranty does not extend to:

    (a) cosmetic parts, locks or consumable items;

    (b) minor variances from nominal features, scratches or surface imperfections of no significance to the Product’s fitness for purpose;

    (c) damage caused by misuse, overloading, accidents or animals; and

    (d) exceptional environmental conditions, inappropriate operating conditions, or the Product having come into contact with unsuitable materials.8.6. This warranty does not apply to loss or damage outside of our reasonable control, such as transport damage for which we are not responsible; improper installation and assembly; improper use; non-domestic use; poor maintenance or failure to observe operating or assembly instructions.

    6.7. We reserve the right to invalidate this warranty if repairs or other interventions are performed by persons not authorised by us to take such action, or if our Product is fitted with non-original spare parts, extras or accessories or in the event of abuse towards any member of our staff. 

    7. OUR LIABILITY

    7.1 Subject to clause 7.2, if we fail to comply with these terms and conditions, we shall only be liable to you for the purchase price of the Products and we will not be liable for indirect or consequential losses (whether arising in contract, tort (including negligence), breach of statutory duty or otherwise) which are a foreseeable consequence of such failure.

    7.2 Nothing in this agreement excludes or limits our liability for:

    (a) death or personal injury caused by our negligence;

    (b) fraud or fraudulent misrepresentation;

    (c) any breach of the obligations implied by section 12 of the Sale of Goods Act 1979;

    (d) defective products under the Consumer Protection Act 1987;

    (e) any other matter for which it would be illegal for us to exclude or attempt to exclude our liability.

    8. WRITTEN COMMUNICATIONS

    Applicable laws require that some of the information or communications we send to you should be in writing. When using Our Site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on Our Site. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information, and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

    9. EVENTS OUTSIDE OUR CONTROL

    9.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (“Force Majeure Event”).

    9.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes (without limitation) the following:

    (a) strikes, lock-outs or other industrial action;

    (b) delivery delays;

    (c) civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;

    (d) fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;

    (e) impossibility of the use of public or private telecommunications networks; and

    (f) the acts, decrees, legislation, regulations or restrictions of any government.

    9.3 Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.

    10. ENTIRE AGREEMENT

    These terms and conditions constitute the whole agreement between us and supersede all previous discussions, correspondence or agreement between us.

    11. LAW AND JURISDICTION

    Any dispute or claim will be subject to English law and the exclusive jurisdiction of the courts of England and Wales.